FAQs
Explore our FAQs to learn more about our products, shipping, wholesale, and more
General
How long does it take to process and ship an order?
While our standard practice is to ship orders the day after they are placed, there are occasions when additional processing time may be required. Therefore, we kindly ask that you allow up to a week for your order to be shipped.
This extended timeframe accounts for any unforeseen circumstances or high demand periods that may impact our shipping schedule. Rest assured, we are committed to processing and shipping your order as quickly as possible and will notify you once your order is on its way.
For detailed information about our shipping options, including estimated delivery times and costs, please visit our dedicated shipping page.
Do you ship internationally?
Yes, we are pleased to offer international shipping for our all of our products. Please keep in mind that shipping times and costs may vary based on the destination country. Delivery times can differ due to customs processing and local postal services.
We recommend checking our shipping page or contacting us for more detailed information regarding your specific international shipping needs.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards such as Visa, MasterCard, and American Express, as well as PayPal for convenient transactions. Additionally, we offer other secure payment options to ensure a smooth and safe checkout experience for all our customers.
Feel free to choose your preferred method.
How can I contact customer service?
You can easily reach our customer service team by sending an email to hellot@proudlondon.co.uk. Alternatively, you can contact us through our online contact form available on our contact us page.
Our dedicated team is here to assist you with any inquiries, concerns, or feedback you may have. We strive to respond promptly to ensure a positive customer experience.
Don't hesitate to get in touch with us today!
Greetings Cards
What types of greeting cards do you offer?
At Proud London, we offer a diverse range of greeting cards perfect for every occasion. Whether you're celebrating a birthday, wedding, anniversary, or holiday, or simply want to say thank you, we have something special for you.
Our thoughtfully designed greetings cards feature beautiful fashion illustrations and humorous captions, making it easy to connect with loved ones and share your best wishes in a meaningful way.
Discover our collection today!
Can I customise my greeting card with a personal message?
At Proud London, our collection of greeting cards includes a range of thoughtfully crafted designs and pre-written messages to suit any occasion.
However, please note that we do not currently offer the option to customise your card with a personal message. We believe our carefully selected sentiments will still help you express your feelings perfectly.
Thank you for understanding, and we hope you find the perfect card!
Framed Prints
What are the dimensions of your framed A4 prints?
All Proud London prints are expertly mounted within a sleek A3-sized frame, measuring approximately 30 by 40 centimeters (11.7 by 16.5 inches). This carefully chosen frame size is perfect for prominently displaying the artwork while seamlessly fitting into a variety of settings.
Whether you are looking to enhance your home decor, add a touch of elegance to your office, decorate a stylish boutique, enrich a cozy café, or add character to a modern hotel lobby, our frames are an ideal choice. They provide a versatile and sophisticated option for any setting.
Can I choose the frame style and color for my print?
Yes, we offer a range of frame styles designed to suit different tastes and interior decor preferences. Customers can choose between a sleek black frame for a bold, modern look or a crisp white frame for a clean, minimalist aesthetic.
This flexibility allows you ensure it perfectly complements your space, whether it’s in a contemporary living room, a chic office, or an elegant gallery.
Do you offer custom illustrations or personalised prints?
We regret to inform you that, at this time, we do not provide the service of creating personalised prints.
Our current offerings are limited to standard designs and formats, and we do not have the capability to customize prints to individual preferences or specifications.
We apologise for any inconvenience this may cause and appreciate your understanding. If you have any other needs or requests, please feel free to let us know, and we will do our best to assist you with the available options.
Can I order a print without a frame?
We currently do not provide the option to purchase prints without a frame. All our prints come framed to guarantee a high-quality, ready-to-display product.
If you have particular framing needs or wish to explore alternative options, we encourage you to reach out to us. We are more than happy to discuss your preferences and find a solution that suits your needs.
Please feel free to contact us anytime.
iPhone Cases
What models of iPhone do your cases fit?
Our iPhone cases are available for a wide range of models, covering the latest releases from the iPhone 12 to the iPhone 15 (Max, Pro, Mini's included).
We ensure that our cases are designed to fit these models perfectly, providing both protection and style.
If you're looking for a case for an older iPhone model, we can accommodate those requests as well. However, these may require a custom order. For any inquiries about printing cases for older models or to discuss specific needs, please don't hesitate to contact us directly.
We're here to help you find the perfect case for your device!
Are your iPhone cases made from durable materials?
Yes, our iPhone cases are made from high-quality materials that protect against scratches, drops, and everyday wear. Each case features a hard outer shell with a protective inner layer, a gloss finish, raised edges for added screen and camera protection, and is shock absorbent and scratch-resistant.
What type of finish do your iPhone cases have?
Our iPhone cases feature a glossy finish that enhances the sleek, stylish appearance of your device. This finish not only provides a modern look but also protects against minor scratches and smudges, helping to maintain the case's vibrant colour and durability over time.
Are the designs printed on the case or embedded in the material?
Our designs are printed using advanced, high-quality printing technology that guarantees long-lasting vibrancy and exceptional clarity. This process ensures that every detail is captured with precision, maintaining the rich colors and intricate designs.
Are your iPhone cases eco-friendly?
We are dedicated to sustainability, using eco-friendly materials and processes wherever possible in the production of our iPhone cases.
Our phone cases are designed for durability, providing a long-lasting protective solution that reduces the need for frequent replacements. This approach helps minimise environmental impact while maintaining the high-quality protection your device deserves.
Hardcover Notebooks
What sizes do your hardcover notebooks come in?
Our hardcover notebooks are designed in a compact and convenient size of 5 x 7 inches (12.7 x 17.8 cm) with a 0.5-inch spine (1.27 cm).
This size strikes the perfect balance between portability and ample writing space, making it ideal for carrying in bags, backpacks, or even a large pocket.
Wholesale
Which of your products do you offer for wholesale?
At Proud London, we offer all our greeting cards and framed A4 prints for wholesale.
If you would like to learn more about how to become a stockist and potentially make an order, please head to our Wholesale page.
What are your minimum order quantities for wholesale purchases?
For wholesale purchases, our minimum order amount is £100.00. This minimum ensures that we can provide the best service and pricing for bulk orders.
If you have any specific needs or require a larger order, please feel free to reach out to us for more details or arrangements.
What are your lead times for wholesale orders?
Lead times for wholesale orders depend on the size of the order and any customization requirements. Typically, orders are processed within 7-14 business days, although larger or highly customised orders may require additional time.
We strive to keep you informed throughout the process to ensure a smooth and timely delivery, accommodating your needs as efficiently as possible.
Do you provide international shipping for wholesale orders?
Yes, we offer international shipping for wholesale orders. The shipping cost for international orders is a flat rate of £30.00, but please note that shipping times and additional costs may vary depending on the destination and the size of the order.
We strive to ensure all shipments are handled efficiently, and we'll work closely with our shipping partners to provide the best possible delivery service.
What are your payment terms for wholesale orders?
For wholesale orders, we require full payment upfront due to the size of our business and to ensure a smooth processing experience. This policy helps us manage inventory and production efficiently. We accept various payment methods, including all major credit cards, bank transfers, and PayPal, to provide convenience and flexibility for our customers.
Rest assured, all transactions are secure, and we strive to offer a seamless payment experience for all orders through our website.
How are the products packaged for wholesale delivery?
All our greeting cards are carefully banded together in sets of six, each card individually wrapped in a protective sleeve to maintain its quality. These sets are then packed into sturdy boxes to ensure they arrive in perfect condition.
For our framed prints, each piece is individually wrapped in several sheets of paper for added padding and protection. The wrapped prints are then packed together in a large box to prevent any potential damage during shipping.
Do you collaborate with retailers for exclusive designs or collections?
Yes, we are open to collaborations and welcome the opportunity to create exclusive designs or collections that align with your store's unique theme or brand identity. Our team is excited to work closely with you to develop tailored products that resonate with your customers.
Please feel free to reach out to us to discuss potential partnerships, exclusive offers, and how we can help enhance your store's appeal.
